42Lolita Return and Refund Policy

Thank you for shopping at 42Lolita. We are committed to providing you with a seamless and satisfying shopping experience. Please review our return and refund policy carefully to understand your rights and responsibilities.

❌ 1. Order Cancellation and Refund

You may cancel your order at any time before it enters the fulfillment process. However, the following types of orders are not eligible for cancellation:

  1. Pre-order, made-to-order, and custom-sized items that have already been confirmed with our brand partners, typically within 24 hours after your payment.

  2. Orders that have already been shipped.

  3. Orders that have arrived at our warehouse for over 15 days.

For all other orders, refunds are processed based on the current order status:

📦 Order Status 💰 Refund Policy
Payment received, but not yet purchased 100% refund
Purchased, but not yet arrived at our warehouse Refund minus $5 per item
Arrived at our warehouse Refund minus $10 per item
Lost during international shipping No refund unless insured (see below)


🔁 2. Return and Exchange

📦A. Before Shipment

  • Items arrived at warehouse for ≤15 days: We accept requests for color/size/item exchange. A $5 USD handling fee per item applies.
  • Items arrived at warehouse for >15 days: We regret that we cannot accept changes at this stage.

🚚B. After Shipment

1.🧾 Wrong or Missing Items

  • If you received the wrong item, wrong size/color, or your order is incomplete, we sincerely apologize.
  • We will offer either a full refund of the item cost (does not include the shipping cost) or free reshipment.
  • Please email us within 48 hours of receiving the parcel, with clear photos as evidence.

2.🎀 Return Due to Personal Reasons

  • You may return items within 7 days of delivery.
  • Return shipping and any return customs fees will be your responsibility.
  • Refund will be issued within 48 hours of receiving the returned parcel, excluding:
    • The original shipping fee from us to you
    • Any customs fees incurred in our country
    • Returned items must be unworn, unwashed, with original tags and packaging.

3.🎨 Color or Size Exchange

  • You may return the item and request an exchange.
  • You will bear:
    • International return shipping
    • Any customs fees in our country
    • The re-shipping fee for the new item

🕒Note: Returns and exchanges are not accepted if requested more than 7 days after delivery.

🛃 3. Customs-Related Returns

  • Returned by Chinese Customs: We will reship for free.
  • Returned by your local customs:
    • You will need to pay the reshipping fee.
    • We will assist you with customs documentation as needed.

🚫 4. Non-Refundable Situations

We cannot provide refunds under the following circumstances:

  1. Package returned due to refusal to pay customs duties or failure to respond to customs notifications.
  2. Package undelivered due to address change after shipment.
  3. Package destroyed or lost due to natural disasters (partial compensation may be offered).
  4. Delivery failure due to incorrect address or phone number provided by you.
  5. Shipping delays during transit.
  6. Uninsured packages lost during transit (see Insurance Policy below).

🛡️ 5. Lost Package Policy & Shipping Insurance

We highly recommend purchasing "Worry-Free Purchase" shipping insurance to protect your order.

✅ If You Purchased Insurance:

  • You will receive a full refund for the item cost if your package is officially confirmed lost.
  • Shipping fees are not refundable.

⚠️ If You Did Not Purchase Insurance:

  • We regret we cannot issue a full refund for lost packages.
  • However, we will assist you in submitting claims or offer store credit on a case-by-case basis.

🔎 For details, please visit our Insurance Policy Page.

📬 6. Unclaimed or Returned Packages

If a package is returned to us due to recipient-related issues (e.g., incorrect address, unclaimed package):

  • We will contact you to arrange reshipment.
  • You will be responsible for any new shipping fees and taxes.
  • We offer free storage for up to 3 months from the date of return.
  • After 3 months, unclaimed packages will be discarded.

🤝 7. Need Help?

For any questions or assistance, please contact our customer service team:
Email: support@42lolita.com

📝 42Lolita reserves the right of final interpretation of this policy.